If you want to change your registered Email address, you are required to write into our support team at firstname.lastname@example.org with the following.
- A detailed explanation of the problem preventing you from accessing the registered email address of the account.
- All of the latest deposit and withdrawal transaction records. The Multi support team will then ask more questions to verify ownership of the account.
For security reasons, this process typically takes 48 — 72 hours to complete. Additionally, you must have access to the 2FA device used to authenticate the account in order to change the email address in our system.