Multi’s Money Laundering and Terrorist Financing Prevention Policy takes a risk-based approach to ensure compliance with applicable laws, regulations and guidelines.
A key part of the policies is the Know-Your-Customer (KYC) process. We currently enforce a two-tier KYC policy, with each tier having a daily cryptocurrency withdrawal limit.
|Tier||Data collected||Withdrawal limit|
Email & password
First- and last name
Country of residence
Automated document verification*
*Multi works with a third-party service provider to verify your identity by submitting a photo of your submitted document and a selfie. Supporting documents depend on the issuing country, but generally apply for Passport, ID card, driver's license, or residence permit.
In addition, Multi assesses a customer’s risk based on numerous factors, including, but not limited to, their nationality and country of residence.
Multi does not accept customers from the following countries:
Belarus, Bolivia, Bulgaria, Burma (Myanmar), Cote D’Ivoire (Ivory Coast), Cuba, Democratic Republic of Congo, Ecuador, Iran, Iraq, Liberia, Nicaragua, North Korea, Qatar, Sudan, Syria, United States of America, Yemen, and Zimbabwe.
How to verify your account?
When logged in to your account, navigate to Settings, and select Verification. You will be asked for some personal information and taken to the external provider’s environment.
You will be prompted to take a photo of your ID and a selfie.
After completing the verification session you will be taken back to the Multi platform and your verification decision should be made within 15 minutes.